Privacy Policy

Last updated: October 24, 2023

This privacy policy describes our policies and procedures on the collection, use and disclosure of your information when you use the service and tells you about your privacy rights and how the law protects you.

We use your personal data to provide and improve the service. By using the service, you agree to the collection and use of information in accordance with this privacy policy.

Interpretation and definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this privacy policy:

Account means a unique account created for you to access our service or parts of our service.

Company (referred to as either "the company", "we", "us" or "our" in this agreement) refers to justclean general trading, dubai, szr, al qouz.

Cookies are small files that are placed on your computer, mobile device or any other device by a website, containing the details of your browsing history on that website among its many uses.

Country refers to: united arabe emirates

Device means any device that can access the service such as a computer, a cellphone or a digital tablet.

Personal data is any information that relates to an identified or identifiable individual.

Service refers to the website.

Service provider means any natural or legal person who processes the data on behalf of the company. It refers to third-party companies or individuals employed by the company to facilitate the service, to provide the service on behalf of the company, to perform services related to the service or to assist the company in analyzing how the service is used.

Usage data refers to data collected automatically, either generated by the use of the service or from the service infrastructure itself (for example, the duration of a page visit).

Website refers to justclean, accessible from https://www.justclean.com
you means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.

Collecting and using your personal data

Type of data collected

Personal data

While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

• email address
• first name and last name
• phone number
• usage data

Usage data
usage data is collected automatically when using the service.

Usage data may include information such as your device's internet protocol address (e. G. IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique id, the IP address of your mobile device, your mobile operating system, the type of mobile internet browser you use, unique device identifiers and other diagnostic data.

We may also collect information that your browser sends whenever you visit our service or when you access the service by or through a mobile device.

Tracking technologies and cookies
we use cookies and similar tracking technologies to track the activity on our service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze our service.

The technologies we use may include:

• Cookies or browser cookies. A cookie is a small file placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our service. Unless you have adjusted your browser setting so that it will refuse cookies, our service may use cookies.

• Flash Cookies. Certain features of our Service may use local stored objects (or Flash Cookies) to collect and store information about Your preferences or Your activity on our Service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies. For more information on how You can delete Flash Cookies, please read "Where can I change the settings for disabling, or deleting local shared objects?" available at https://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html#main_Where_can_I_change_the_settings_for_disabling__or_deleting_local_shared_objects_

• Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "persistent" or "session" cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser. Learn more about cookies on the privacy policies website article.

We use both session and persistent cookies for the purposes set out below:

Necessary/essential cookies
type: session cookies
administered by: us
purpose: these cookies are essential to provide you with services available through the website and to enable you to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these cookies, the services that you have asked for cannot be provided, and we only use these cookies to provide you with those services.

Cookies policy / notice acceptance cookies
type: persistent cookies
administered by: us
purpose: these cookies identify if users have accepted the use of cookies on the website.

Functionality cookies
type: persistent cookies
administered by: us
purpose: these cookies allow us to remember choices you make when you use the website, such as remembering your login details or language preference. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you use the website.

Tracking and performance cookies
type: persistent cookies
administered by: third-parties
purpose: these cookies are used to track information about traffic to the website and how users use the website. The information gathered via these cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the website. We may also use these cookies to test new pages, features or new functionality of the website to see how our users react to them.

For more information about the cookies we use and your choices regarding cookies, please visit our cookies policy or the cookies section of our privacy policy.

Use of your personal data

The company may use personal data for the following purposes:

To provide and maintain our service, including to monitor the usage of our service.

To manage your account: to manage your registration as a user of the service. The personal data you provide can give you access to different functionalities of the service that are available to you as a registered user.

For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services you have purchased or of any other contract with us through the service.

To contact you: to contact you by email, telephone calls, sms, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.

To manage your requests: to attend and manage your requests to us.

To compensate you: By taking images of your damaged items to compensate you efficiently and effectively, images can only be viewed once by us for reviewing the proof of the damaged items.

For business transfers: we may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal data held by us about our service users is among the assets transferred.

For other purposes: we may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our service, products, services, marketing and your experience.

We may share your personal information in the following situations:

• With service providers: we may share your personal information with service providers to monitor and analyze the use of our service, to contact you.
• For business transfers: we may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• With affiliates: we may share your information with our affiliates, in which case we will require those affiliates to honor this privacy policy. Affiliates include our parent company and any other subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
• With business partners: we may share your information with our business partners to offer you certain products, services or promotions.
• With other users: when you share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
• With your consent: we may disclose your personal information for any other purpose with your consent.

Retention of your personal data

The company will retain your personal data only for as long as is necessary for the purposes set out in this privacy policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The company will also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer time periods.

Transfer of your personal data

Your information, including personal data, is processed at the company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

Your consent to this privacy policy followed by your submission of such information represents your agreement to that transfer.

The company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of your personal data

Business transactions

If the company is involved in a merger, acquisition or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.

Law enforcement

Under certain circumstances, the company may be required to disclose your personal data if required to do so by law or in response to valid requests by public authorities (e. G. A court or a government agency).

Other legal requirements

The company may disclose your personal data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the company
• Prevent or investigate possible wrongdoing in connection with the service
• Protect the personal safety of users of the service or the public
• Protect against legal liability

Security of your personal data

The security of your personal data is important to us, but remember that no method of transmission over the internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Detailed information on the processing of your personal data

The service providers we use may have access to your personal data. These third-party vendors collect, store, use, process and transfer information about your activity on our service in accordance with their privacy policies.

Analytics

We may use third-party service providers to monitor and analyze the use of our service.

Google analytics

Google analytics is a web analytics service offered by google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our service. This data is shared with other google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the service available to google analytics by installing the google analytics opt-out browser add-on. The add-on prevents the google analytics javascript (ga. Js, analytics. Js and dc. Js) from sharing information with google analytics about visits activity.

For more information on the privacy practices of google, please visit the google privacy & terms web page: https://policies.google.com/privacy

Firebase

Firebase is an analytics service provided by google inc.

You may opt-out of certain firebase features through your mobile device settings, such as your device advertising settings or by following the instructions provided by google in their privacy policy: https://policies.google.com/privacy

We also encourage you to review the google's policy for safeguarding your data: https://support.google.com/analytics/answer/6004245

For more information on what type of information firebase collects, please visit the how google uses data when you use our partners' sites or apps webpage: https://policies.google.com/technologies/partner-sites

Email Marketing

We may use Your Personal Data to contact You with newsletters, marketing or promotional materials and other information that may be of interest to You. You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us.

We may use Email Marketing Service Providers to manage and send emails to You.

Braze

Their Privacy Policy can be viewed at https://www.braze.com/company/legal/privacy

Children's privacy

Our service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from our servers.

If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent's consent before we collect and use that information.

Links to other websites

Our service may contain links to other websites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this privacy policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page.

We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "last updated" date at the top of this privacy policy.

You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

Contact us

If you have any questions about this privacy policy, you can contact us:

• By visiting this page on our website: https://justclean.com/contact-us/

TERMS OF USE – justclean SERVICES 

PLEASE READ THESE TERMS CAREFULLY 

BY USING THE “justclean” PLATFORMS YOU CONFIRM THAT YOU AGREE TO THESE TERMS WHICH WILL BIND YOU. 

WHO WE ARE AND WHAT THIS AGREEMENT DOES 

 

• We JUSTCLEAN GENERAL TRADING COMPANY W.L.L a company incorporated and registered in Kuwait with commercial registration number 360489 whose registered office is at Kuwait, Sharq, block 8, Building 14A - Al Hamra Tower, Floor 35, office 22 license you to use its online platforms detailed as: 
• justclean mobile application software, the data supplied with the software, and any updates or supplements to it together with 
• The related online or electronic documentation including the justclean Website  https://justclean.com [Platforms]. 
• The services you connect to via these above-mentioned platforms and the content we provide to you through it for personal dry cleaning or laundry services collected from and delivered to your nominated address (Services).  The Services are governed by these terms which tell you the rules of use for the justclean Platforms. 
  

1. YOUR PRIVACY 

 

• We only use any personal data we collect through your use of these platforms and the Services in the ways set out in our privacy policy: 

https://justclean.com/privacypolicy 

• Please be aware that internet transmissions are never completely private or secure and that any message or information you send using these platforms or any service may be read or intercepted by others, even on a special notice that a particular transmission is encrypted. 

 

2. DEFINITIONS 

 

• When the following words appear in capital letters, this is what they will mean: 
• “Circumstances Outside of Our Control”: any occurrence or circumstances over which we have no control as described in paragraph 14 and including (without limitation) the unavailability of any Service Providers, key personnel or key materials without which we are unable to provide the Services. 
• “Item”: any garment or article of clothing collected from you in connection with a Job Order. 
• “Job Order”: your job order for the Services as set out in the job order form submitted via the Platforms. 
• “Pick-up Time”: the time scheduled for the collection of the Job Order from the address provided by the User. 
• “Service Providers”: all the laundries signed with us to provide the Services. 
• “Terms”: these terms and conditions as amended from time to time. 
• “You”: the party who agrees to these Terms and uses the Platforms, and the Services. 
• “User”: any party who downloads and uses the Platforms. 
• “We/Our/Us”: justclean, team and company and representatives 

3. MEMBERSHIP AND USE OF THE justclean SERVICES 

 

• Every user of justclean, once registered, has a 'user name' and 'password' which are selected by the user themselves. The 'user name' is personal to the user and the same 'user name' is not given to two different users. The 'password' is only known by the user. The user can change the password at any time. As user, you warrant that you will select and protect the password at all times. 
• justclean shall not be liable for any problems, which may arise from the use of the password. justclean shall inform the user about any promotions, which take place in the users’ area and from which the user may benefit, by emails. For the user to connect to the Services, which requires membership of justclean, the user must enter the user name and password. 
• By using the platform, you warrant that any personal information inputted by you, including credit card information, is true, accurate, current and complete in all respects and that you will notify us immediately of any changes to your personal information, by updating your profile on the Platforms or by contacting us via live chat. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use. 

 

4. SERVICES OFFERED BY justclean 

 

• justclean allows its users (who accept these Terms) to use the Services as follows: 
• justclean provides a method for you to use the Services and communicate your Job Orders for pick-up and delivery using Service Providers across the country. 
• The objective of justclean is to provide a simple and convenient service to consumers, connecting them to Service Providers which cover their area that offer different dry cleaning, laundry and wash-iron service. 
• justclean does not sell or interfere in any way in the execution of any services carried out at the Service Providers but what this online market offers to the users is only providing the ability to search for and find local laundries that pick up and deliver laundry to their addresses and enables ordering this service through the justclean platforms. The Service Providers are obligated to comply with country local laws, rules, regulations, and standard industry practice. 
• It is important for users to understand that justclean does not in any way independently verify the credentials, representations or services of the Service Providers, the quality of any Services, or that a Service Provider is following all applicable laws. Users must satisfy themselves through information provided by the Service Providers on the justclean Platforms or as requested by users directly from the Service Providers as to the quality and reliability of the Service Providers, as well as to their compliance with applicable laws. 
• justclean does not in any way provide any warranty or guarantee as to the quality of any Services or that any Service complies with applicable laws and does not guarantee matching the Services menu and price list displayed on the justclean Platforms with what is actually provided to the users. 

5. PLACING JOB ORDERS WITH justclean 

 

• Users are required to ensure that they check the details of their Job Order carefully before submitting it as we will not be liable to you for any errors that you make. You are required to check carefully that you correctly identify each Item. If you think that you may have made a mistake, please contact us as soon as possible through the live chat, We will confirm any changes to your Job Order by email. 
• Submission of a Job Order does not create a contract between us. 
• We will assign a Job Order number to each Job Order and inform you of it when we accept the Job Order. Please quote the Job Order number in all subsequent communications with us. 
• If for any reason, we are unable to fulfil your Job Order, we will let you know. 

6. CHANGES TO YOUR ORDER 

 

• You may make a change to a Job Order only before checking out. 
• With your consent and at our discretion, we may make a change to your Job Order as an alternative to cancelling it in the circumstances set out in paragraph 7. This shall be entirely at our discretion but we shall endeavor to accommodate any changes if possible. 
• Where changes are made to a Job Order which we accept, we will re-issue the Job Order confirmation to you via the Platforms or email. 

7. CANCELLING YOUR ORDER 

 

• You have the right to cancel a Job Order up to one (1) hours before the scheduled Pick-up Time. 
• If your Job Order is a fast service to be completed in four (4) hours you can cancel the Job Order within ten (10) minutes before the scheduled Pick-up Time. 
• While every effort is made to ensure that accurate pricing and descriptions are maintained, we reserve the right to cancel any Job Order that is based on inaccurate information. 
• You acknowledge that once an Item has been collected from you and the process has begun to provide the Services to you that any rights of cancellation you may have under these Terms and/or Consumer Contracts Regulations or any equivalent law or regulations will be lost. 
• We may cancel your Job Order and the agreement between you and us in the following circumstances: 
• as a result of an Event Outside Our Control; or 
• if you fail to make Items available for collection; or 
• if we consider that any Item does not correspond with the Job Order, is damaged, has no information about its content or cleaning instructions, or does not fall within those Items which we accept (for a full list of excluded items please refer to justclean FAQ); or 
• if the Service Provider elects to cancel the Job Order, before or after acceptance. 
• if we cancel your Order we will contact you immediately by phone or email, and the Service Provider will arrange to redeliver the Item(s) to you at the original redelivery time or as soon as reasonably practicable. 
• if the Service Provider arrives at the location at the time and date agreed on for pick up and there are no Items for collection and you have paid by k-net you will not be refunded for the amount of that Job Order. 

 

8. COLLECTION AND REDELIVERY 

 

• The Service Provider will use reasonable endeavors to collect and re-deliver Items at the times specified in the Job Order but the Service Provider cannot guarantee to do so. We will use reasonable endeavors to communicate any delay to you by phone or email. 
• During any Item pickup or delivery made by any of our Service Providers, if the user is not available at the address specified in the system and time selected, the Items ordered to be cleaned by the user shall not be picked up or delivered from anywhere else. In such circumstances, the user must accept all legal responsibilities arising from the ordering of our Services to an address where he/she does not reside. 
• If delivery is not possible due to the user being unavailable at the designated time, justclean will endeavor to find a suitable redelivery time. However, if a redelivery is urgent, it is the user’s responsibility to organize a same day courier or collection from the Service Provider. 
• If you have failed to accept or arrange redelivery of an Item for more than 90 days after the redelivery date specified in the Job Order, we or the Service Provider may dispose of the Item or donate it to an accredited charity of justclean’s choice. 
• You may arrange to have Items collected from, or re-delivered to, a third party, on condition that you do so at your own risk and the third party is prepared to receive the order by an acknowledgement on your behalf. 
• You may, by written instructions to us, request us to leave an Item in an agreed location without providing us with a signature of acknowledgement. If you do so, it is at our discretion and entirely at your own risk and we shall not be liable to you for any damage or loss of Items re-delivered on this basis. 

9. SERVICE STANDARDS 

 

• The Services will be provided with reasonable care and skill in accordance with good industry standards. 
• We will not be liable for any delay or non-performance of the Services where you have failed to provide accurate information in your Job Order, for example if an address is incomplete as per the fields requested in the justclean Platforms or inaccurate, or if you fail to accept redelivery of Items in accordance with a Job Order 
• Please ensure that you thoroughly check all the Items for extraneous objects e.g. currency notes, coins, pens, keys, etc. as we hold no responsibility for any of these objects lost or damaged as a result of the cleaning process. 
• As the Service Providers process a high volume of cleaning they will not be able to cater to personal requirements (e.g. temperature, washing powders, etc.). 
• Neither we nor the Service Providers will accept any responsibility if there is any bleeding or color transfer during the cleaning process. 
• We will not be liable for damage to Items as the Service Providers wash by the load and do not inspect the care labels of each garment. For Items that need to be specially treated i.e. leather, silk, cashmere, fur, velvet and other delicate garments, please ensure that these items can be machine washed and tumble dried before using our Services for these Items. Items are tagged by the load and not individually tagged. 

10. PRICE 

 

• The price of the Services will be set out in our price list as included in the Platforms and will be the price in force at the time you place your Job Order. Our prices may change at any time, but price changes will not affect Job Orders that we have already accepted. 
• The prices on our platforms do not include any additional charges. Delivery and/or services charges are calculated per Job Order and based on the policy of the individual Service Provider. Any delivery/Service charges or any other fees will be displayed clearly in your Job Order Summary 

11. PAYMENT 

 

• If you choose to pay via payment Gateway using your debit/credit card the amount due will be deducted immediately on placing the Job Order. 
• Once your Job Order has been accepted, this represents an agreement between you and the Service Provider. The Service Provider has sole responsibility for the Job Order. Cash payments are made directly to the Service Provider upon delivery to fulfil the Job Order. 
• If you have chosen to pay with using your debit/credit card on the Platforms, then the transaction is processed by justclean as agent of the Service Provider. 
• The user is liable to pay by cash upon delivery any extra charges the Service Provider might charge as a result of the 'Special Request' or the 'General Request' placed by the user. 
• The user refund procedure might take 2-7 working days to process on Debit/Credit cards bank Payment Gateway. We will send an email to the user that contains a printout of the refund advice printed from Debit/Credit Cards bank payment gateway as reference in case the user wants to advise the bank. The user has to follow on with the bank in case of any delay in crediting back the user's account with the amount previously paid by the user. 
• Users using the Payment Gateway facility are requested to be available on their respective contact numbers. 
• The user is entirely liable for placing an Order using the Payment Gateway facility after carefully reading these terms of use. 
• Credit and/or Debit cards used in placing orders through the online payment gateway on the Platforms must belong to the user. Otherwise, the user must obtain the legal permission from the card owner to perform the transaction. 
• By utilizing our services, you hereby grant Justclean the explicit authorization to charge the credit card that you have stored within your account for any pending laundry orders that remain unpaid beyond the stipulated due date. This authorization extends to cover any outstanding fees, charges, or amounts owed for laundry services availed through our platform. As a user, you acknowledge and agree to maintain a valid and current credit card on file to ensure the successful processing of payments for the aforementioned unpaid orders. By the act of saving your credit card information within your account, you signify your consent to this authorization, and consequently, Justclean shall not be obligated to provide you with prior notification or request further approval before executing such charges 

 

12. COMPENSATION FOR DAMAGE TO ITEMS 

 

• In the unlikely event of loss or damage to an Item, justclean will use its reasonable endeavors to ensure that the Service Provider who carries principal liability for any loss or damage pays compensation in line with standard industry guidelines. For the avoidance of doubt, the total liability to you of the Service Provider (or just clean in the event of failure by the Service Provider to pay) in respect of each damaged Item is limited to the applicable compensation limits in place with each Service Provider from time to time or five (5) times the price you are charged for the Services in respect of that Item, whichever is the higher amount. Any loss or damage must be reported to us within seven days through digital photographs or in person. 
• Neither we nor the Service Provider will be responsible for any loss or damage (including, without limitation) any color loss, shrinkage or other damage, resulting from the following: 
• - failure to notify us of any special requirements or instructions for cleaning the Item; 
• - any existing damage to the Item at the time of collection. 
• Save for any compensation that may be payable under this section, the Limitation of Liability section set out below shall apply to your use of the Platforms and/or the Services offered by justclean on such Platforms. 

13. COMPLAINTS 

 

• justclean takes customer satisfaction very seriously. In appropriate cases, if you have already been billed by justclean, we will issue a full or partial refund. In the following cases: if you did not receive your Job Order or received an incorrect Job Order, you may be issued a full refund; if part of your Job Order is missing, we may issue a partial refund. In every event, we will do our best to ensure you are completely satisfied with the outcome. 
• If you have a complaint about the Services, we will deal with it in accordance with our Complaints Policy. You will not have to pay for us to deal with your complaint. 
• Complaints should be notified to us within 24 hours of redelivery of any Item if you believe that we are in breach of our obligations under these Terms. However, if you are not completely satisfied then simply contact us within 24 hours of redelivery via  Customer Care  or 1801808. Any complaints submitted after 24 hours will be considered on a discretionary basis. 

 

14. CIRCUMSTANCES OUTSIDE OUR CONTROL 

 

• We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by Circumstances Outside Our Control. 
• Circumstances Outside Our Control means any act or event beyond our reasonable control, or the reasonable control of any of our Service Providers including (without limitation) strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or closure or failure of public infrastructure or public or private telecommunications networks. 
• If Circumstances Outside Our Control takes place that affects the performance of our obligations under these Terms: 
• We will contact you as soon as reasonably possible to notify you; and 
• Our obligations under these Terms will be suspended and the time for performance of our obligations will be extended for the duration of the Circumstances Outside Our Control; or you may cancel your Job Order or we may cancel it. 

 

15. VOUCHERS AND PROMOTIONS 

 

• justclean gift vouchers are a method that enables users to buy a “gift voucher” from the justclean Platforms and gift it to another person to place a Job Order through the platform and can be used on the basis that: 
• Users who are registered with justclean, may purchase gift vouchers. 
• Promotion Vouchers are subject to expiry dates and value for particular promotions. 
• These Terms apply to all justclean vouchers/promotion codes. 
• Vouchers cannot be used in conjunction with any other justclean voucher or any other offer. 
• Only one voucher or code may be used per transaction. 
• Promo codes are strictly non-transferable, and have no cash value. 
• justclean reserves the right to reject a voucher with reasonable cause. 
• justclean reserves the right to withdraw an offer at any time and without warning. 
• To redeem a voucher, you must present the code found on the voucher at checkout page when placing a Job Order. 
• Referral vouchers cannot be used in conjunction with any other customer offer or promotion. 

 

16. PLATFORM USAGE RIGHTS 

 

• In return for your agreeing to comply with these terms you may: 
• download or stream a copy of the Platforms onto your personal device and view, use and display the Platforms and the Services on such devices for your personal purposes only. 
• You may receive and use any free supplementary software code or update of the Platforms incorporating 'patches' and corrections of errors as we may provide to you which is complementary. 
• You will not, and will not encourage, assist or authorize any other person to copy, modify, reverse engineer, decompile or disassemble, or otherwise tamper with, the Platforms, whether in whole or in part, or create any derivative works from or of the Justclean Platforms. 

 

17. HOW YOU MAY USE MATERIAL ON OUR PLATFORM 

 

• We are the owner or the licensee of all intellectual property rights in the Platforms, and material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. 
• You may print off one copy, and may download extracts, of any page(s) from our Platforms for your personal use and you may draw the attention of others within your organization to content posted on our Platforms. 
• You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. 
• Our status (and that of any identified contributors) as the authors of content on our Platforms must always be acknowledged. 
• You must not use any part of the content on our Platforms for commercial purposes without obtaining a license to do so from us or our licensors. 

 

18. YOU MUST BE 18 TO ACCEPT THESE TERMS AND USE THE PLATFORMS 

 

• You must be 18 or over to accept these Terms and use the Platforms or Services. 

19. YOU MAY NOT TRANSFER THE PLATFORM TO SOMEONE ELSE 

 

We are giving you personally the right to use the Platforms and its related Services as set out above for personal use only. Whilst you may have sharing rights as set out above, you may not otherwise transfer the Platforms or its related Services to someone else, whether for money, for anything else or for free. If you sell any device on which the Platforms are installed, you must remove the Platforms from it immediately. Therefore, as stated the license to use the Platforms or the related Services are not transferable. 

 

20. CHANGES TO TERMS AND CONDITIONS 

 

• We may need to change these terms to reflect changes in law or best practice or to deal with additional features which we introduce. We may update and change our Platforms from time to time to reflect changes to our Services, our users' needs and our business priorities. We will try to give you reasonable notice of any major changes. 
• We will notify of any change by sending you a notification through the Platforms and may ask you to re-accept the updated Terms & Conditions along with any Privacy Policy, if applicable. 
• If you do not accept the notified changes you may continue to use the Platforms and the Service in accordance with the existing terms but certain new features may not be available to you. 

21. UPDATE TO THE PLATFORMS AND CHANGES TO THE SERVICE 

 

• From time to time we may automatically update the Platforms and change the Services to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively, we may ask you to update the Platforms for these reasons. 
• If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the Platforms and the related Services or certain new features may not be available to you. 
• The Platforms will always work with the current (current being defined as the version released to use at least 6 months prior) or previous version of the operating system (as it may be updated from time to time) and match the description of it provided to you when you downloaded it. 

22. IF SOMEONE ELSE OWNS THE PHONE OR DEVICE YOU ARE USING 

 

• If you download or stream the Platforms onto any phone or other device not owned by you, you must have the owner's permission to do so. You will be responsible for complying with these terms, whether or not you own the phone or other device. 

 

23. WE MAY COLLECT TECHNICAL DATA ABOUT YOUR DEVICE 

 

• By using the Platforms or any of its Services, you agree to us collecting and using technical information about the devices you use the Platforms on and the related software, hardware and peripherals to improve our products and services. 

 

24. WE MAY COLLECT LOCATION DATA (BUT YOU CAN TURN LOCATION SERVICE OFF) 

 

• Certain Services including Auto filling of Address of your profile and tracking, will make use of location data sent from your devices. You can turn off this functionality at any time by turning off the location services on the device. If you use the Services, you consent to us and our affiliates' and licensees' transmission, collection, retention, maintenance, processing and use of your location data and queries to provide and improve location-based and road traffic-based products and services. 

 

25. WE ARE NOT RESPONSIBLE FOR OTHER WEBSITES YOU LINK TO 

 

• The Platforms may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any). 
• You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them. Such links should not be interpreted as approved by us of those linked websites or information you may obtain from them. 
• We have no control over the contents of those sites or resources. 

26. DO NOT RELY ON INFORMATION ON THIS SITE 

 

• The content on our Platforms is provided for general informational purposes only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Platforms. 
• Although we make reasonable efforts to update the information on our Platforms, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date. 

27. USER GENERATED CONTENT IS NOT APPROVED BY US 

 

• Our Platforms may include information and materials uploaded by other users of the Platforms, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our Platforms do not represent our views or values. 
• If you wish to complain about information and materials uploaded by other users please contact the live chat 

28. LICENCE RESTRICTIONS 

 

• You agree that you will: 
• except in the course of permitted sharing not rent, lease, sub-license, loan, provide, or otherwise make available, the Platforms or the Services in any form, in whole or in part to any person without prior written consent from us; 
• not copy the Platforms or its related documentation or Services, except as part of the normal use of the Platforms or where it is necessary for the purpose of back-up or operational security; 
• not translate, merge, adapt, vary, alter or modify, the whole or any part of the Platforms or its related documentation or Services nor permit the Platform or the Services or any part of them to be combined with, or become incorporated in, any other programs, except as necessary to use the Platform and the Services on devices as permitted in these terms; 
• not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the Platforms nor attempt to do any such things, except to the extent that (by virtue of sections 50B and 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are necessary to decompile the Platforms to obtain the information necessary to create an independent program that can be operated with the Platform or with another program (Permitted Objective), and provided that the information obtained by you during such activities: 
• is not disclosed or communicated without the Licensor's prior written consent to any third party to whom it is not necessary to disclose or communicate it in order to achieve the Permitted Objective; and 
• is not used to create any software that is substantially similar in its expression to the Platforms; 
• is kept secure; and 
• is used only for the Permitted Objective; 
• complies with all applicable technology control or export laws and regulations that apply to the technology used or supported by the Platforms or any of its Service. 

 

29. ACCEPTABLE USE RESTRICTIONS 

 

• You must: 
• not use the Platforms or any of its Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the Platforms or any of its Services or any operating system; 
• not infringe our Intellectual Property Rights or those of any third party in relation to your use of the Platforms or any of its Services (to the extent that such use is not licensed by these terms); 
• not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the Platforms or any of its Services; 
• not use the Platforms or any of its Services in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and 
• not collect or harvest any information or data from any Service or our systems or attempt to decipher any transmissions to or from the servers running any Service. 

30. INTELLECTUAL PROPERTY RIGHTS 

 

All intellectual property rights in the Platforms and its related documentation and the Services throughout the world belong to us and the rights in the Platforms and the Services are licensed (not sold) to you for personal use only. You have no intellectual property rights in, or to, the Platforms or the related documentation or the Services other than the right to use them in accordance with these terms which is personal. 

 

31. YOU MUST KEEP YOUR ACCOUNT DETAILS SAFE 

 

• If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. 
• We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion, you have failed to comply with any of the provisions of these terms of use. 
• If you know or suspect that anyone other than you have knowledge of your user identification code or password, you must promptly notify customer service team at  Customer Care  live chat 

32. LIMITATION OF LIABILITY 

 

• To the maximum extent permitted by the applicable laws, justclean excludes all responsibility and liability in relation to the Platforms and disclaims all warranties (express or implied) and representations (including without limitation implied warranties of merchantability and suitability for a particular purpose) regarding the use or the results of the use of the Platforms or any linked websites in terms of their correctness, accuracy, timeliness, reliability, or otherwise. 
• Justclean will not be responsible for errors or misstatements or be liable, whether in contract, tort (including negligence) or otherwise, for any loss or damage howsoever caused (including direct, indirect, consequential, special losses, or loss of profits). - Further, justclean does not warrant that the functions contained in the Platforms will be uninterrupted or error-free, that defects will be corrected, or that the Platforms or the server that makes it available, are free of viruses or other harmful components. 
• You agree to release justclean from all claims arising from any statement or representation made on the Platforms. Your sole and exclusive remedy for any claim against justclean or any dispute with justclean, our affiliates, and their respective officers, directors, employees, shareholders or agents of any of them, is to discontinue your use of the Platforms. 
• We are not liable for business losses. The Platforms are for domestic and private use. If you use the Platforms for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. 
• Limitations to the Platforms and its related Services. The Platforms and its related Services are provided for general information purposes only. They do not offer advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the Platforms or its related Services. Although we make reasonable efforts to update the information provided by the Platforms and the Services, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date. 
• Check that the Platforms and the Services are suitable for you. The Platforms and its related Services have not been developed to meet your individual requirements. Please check that the facilities and functions of the Platforms and its related Services to evaluate its usage towards meeting your requirements. 
• We do not guarantee that our Platforms will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programs and platform to access our Platforms. You should use your own virus protection software. You must not misuse our Platforms by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorized access to our Platforms, the server on which our site is stored or any server, computer or database connected to our Platforms. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Platforms will cease immediately. 

33. UPLOADING CONTENTS TO OUR SITE 

 

• Whenever you make use of a feature that allows you to upload content to our Platforms, or to contact other users of our Platforms, you must comply with the content standards set out in our Acceptable Use Policy. 
• You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty. 
• Any content you upload to our Platforms will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of our Platforms a limited license to use, store and copy that content and to distribute and make it available to third parties. 
• We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our Platforms constitutes a violation of their intellectual property rights, or of their right to privacy. 
• We have the right to remove any posting you make on our Platforms if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy. 
• You are solely responsible for securing and backing up your content. 

34. RIGHTS YOU ARE GIVING US TO USE MATERIAL YOU UPLOAD 

 

When you upload or post content to our Platforms, you grant us the full and unrestricted rights to use that content. 

35. RULES ABOUT LINKING TO OUR SITE 

 

• You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. 
• You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. 
• You must not establish a link to our Platforms in any website that is not owned by you. 
• Our Platforms must not be framed on any other site, nor may you create a link to any part of our Platforms other than the home page. 
• We reserve the right to withdraw linking permission without notice. 
• The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy. 
• If you wish to link to or make any use of content on our Platforms other than that set out above, please contact our customer service team via  Customer Care live chat 

36. WE MAY END YOUR RIGHTS TO USE THE PLATFORMS AND THE SERVICES IF YOU BREAK THESE TERMS 

 

• We may end your rights to use the Platforms and related Services at any time by contacting you if you have broken these terms in a serious way. If what you have done can be put right we will give you a reasonable opportunity to do so. 
• If we end your rights to use the Platforms and related Services: 
• You must stop all activities authorized by these terms, including your use of the Platforms and any of its related Services. 
• You must delete or remove the Platforms from all devices in your possession and immediately destroy all copies of the Platforms which you have and confirm to us that you have done this. 
• We may remotely access your devices verify and remove the Platforms from them and cease providing you with access to the Services. Our Platforms is made available free of charge. 
• We do not guarantee that our Platforms, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Platforms for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal. 
• You are also responsible for ensuring that all persons who access our Platforms through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them. 

37. WE MAY TRANSFER THIS AGREEMENT TO SOMEONE ELSE 

 

• We may transfer our rights and obligations under these Terms to another organization. We will inform you via publications or platform notification if this happens and we will ensure that the transfer will not affect your rights under the contract. 

 

38. NO RIGHTS FOR THIRD PARTIES 

 

• These Terms do not give rise to any rights to Third Parties unless specified herein. 

 

39. IF A COURT FINDS PART OF THIS CONTRACT ILLEGAL, THE REST WILL CONTINUE IN FORCE 

 

• Each of the paragraphs of these Terms operate separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect. 

 

40. EVEN IF WE DELAY IN ENFORCING THIS CONTRACT, WE CAN STILL ENFORCE IT LATER 

 

• Even if we delay in enforcing these Terms, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. 

 

41. INDEMNIFICATION 

 

• You agree to indemnify, defend and hold harmless justclean, its parent company, subsidiaries, affiliates, officers, directors, employees, agents, information providers and suppliers from and against all losses, expenses, damages and costs, including reasonable lawyers’ fees, resulting from any violation of these Terms, breach of your representations contained in these Terms or any activity related to your account (including infringement of any intellectual property rights or negligent or wrongful conduct) by you or any person accessing the Platforms using your account. 

 

42. MISCELLANEOUS 

 

• These Terms are between you and us. No other person shall have the right to enforce any of these terms. 

 

43. WHICH LAWS APPLY TO THIS CONTRACT AND WHERE YOU MAY BRING LEGAL PROCEEDINGS 

 

• These terms are governed by Kuwait law and each party can bring legal proceedings in respect of the products in the Kuwait Courts. 

 

44. SUPPORT FOR THE PLATFORM AND HOW TO TELL US ABOUT PROBLEMS 

 

• Services Failures. Please contact our Customer Care team via  Customer Care   as detailed on the platform and tell us as soon as reasonably possible if you encounter a problem with the Services. 
• Support. If you want to learn more about our Platforms or the Services we offer or have any problems using them please email our customer service team at  Customer Care 
• Contact us (including with complaints). If you think our platform or of the Services we provide are faulty or misdirected or wish to contact us for any other reason please email our customer service team on  Customer Care 
• How we will communicate with you. If we have to contact you we will do so by telephone, email, platform notifications, SMS or by pre-paid post, using the contact details you have provided to us. 

45. OUR TRADEMARKS ARE REGISTERED 

 

• The justclean trade mark is a GCC registered trademarks of JUSTCLEAN GENERAL TRADING COMPANY W.L.L. You are not permitted to use it without our approval, unless it is part of material you are using as permitted under these Terms and with the consent of justclean.